At nflsportcards.com, customer satisfaction is important to us. We strive to deliver high-quality products and service. Due to the nature of trading cards and collectibles, our return policy is designed to be fair and transparent while protecting the integrity of the hobby.
1. All Sales Are Final
Due to the collectible nature and fluctuating market value of sports cards, all sales are final. We do not accept returns or exchanges on:
- Single cards
- Sealed boxes or packs
- Hobby boxes
- Graded cards
- Memorabilia or collectibles
Please review all product details and images carefully before completing your purchase.
2. Exceptions – Damaged or Incorrect Items
If you receive an item that is:
- Damaged during shipping
- Significantly different from the description
- Incorrect (wrong item sent)
You must notify us within 3 calendar days of delivery by emailing [support@nflsportcards.com] with the following:
- Order number
- Clear photos of the item and packaging
- Description of the issue
If your return is approved due to damage or error, we will:
- Offer a replacement (if available)
- Issue store credit
- Or provide a full refund (depending on the situation)
We may require the return of the original item before processing a refund or replacement.
3. Return Conditions
If a return is authorized:
- Items must be returned in original, unopened, and unused condition.
- All packaging, inserts, and protective materials must be intact.
- Customer is responsible for return shipping costs unless the return is due to our error.
4. Non-Returnable Items
We do not accept returns or refunds for:
- Opened packs or boxes
- Cards purchased for grading evaluation
- Subjective dissatisfaction with card condition (e.g., centering, edge wear) unless significantly misrepresented
- Mystery lots, repacks, or clearance items
5. Order Cancellations
Orders may be canceled only if they have not yet shipped. Once an order has been processed and tracking is issued, it cannot be canceled.
To request a cancellation, contact us immediately at support@nflsportcards.com.
6. Chargebacks & Fraud Prevention
We take fraud seriously. Any chargebacks filed without contacting us first may result in:
- A permanent ban from purchasing on nflsportcards.com
- Reporting to payment processors and collectible seller networks
Please reach out to us with any concerns—we’re here to help resolve legitimate issues.
7. Contact Us
For return questions or assistance, reach out to us at:
📧 support@nflsportcards.com
We typically respond within 1 business day.
nflsportcards.com
Your trusted destination for authentic NFL trading cards, sealed boxes, and collectible memorabilia.