At nflsportcards.com, we take great pride in delivering authentic, high-quality NFL trading cards and collectibles. Due to the unique and often limited-edition nature of the products we sell, our refund policy is outlined below to ensure fairness and transparency.
1. General Refund Policy
All sales on nflsportcards.com are final. We do not offer refunds on:
- Individual trading cards
- Sealed packs or boxes
- Graded cards
- Mystery lots, repacks, or promotional bundles
- Items sold as “clearance” or “final sale”
Please review product descriptions and images carefully before completing your purchase.
2. Refunds for Damaged, Defective, or Incorrect Items
We understand that issues can sometimes occur during shipping or fulfillment. If you receive an item that is:
- Physically damaged in transit
- Defective (e.g. factory-sealed item missing contents)
- Incorrect (wrong item shipped)
Please contact us at support@nflsportcards.com within 3 calendar days of delivery with:
- Your order number
- Clear photos of the item(s), packaging, and shipping label
- A detailed description of the issue
Once your claim is reviewed and approved, we may offer:
- A full or partial refund
- A replacement (if available)
- Store credit
We reserve the right to request that the original item be returned before issuing any refund.
3. Refund Processing Time
- If a refund is approved, it will be processed within 3–5 business days.
- Refunds are issued to the original payment method used at checkout.
- Depending on your bank or card issuer, funds may take an additional 5–10 business days to appear in your account.
4. Non-Refundable Situations
Refunds will not be issued in the following cases:
- Opened packs or boxes
- Subjective grading concerns (e.g., centering, corner sharpness, surface flaws, etc.)
- Buyer’s remorse or change of mind
- Delays caused by the shipping carrier
- Orders shipped to incorrect addresses provided by the customer
5. Order Cancellations
- Orders can only be canceled before they are shipped.
- Once tracking information has been generated, the order is considered fulfilled and cannot be canceled or refunded.
To request a cancellation, email support@nflsportcards.com as soon as possible after placing your order.
6. Fraud Prevention & Chargebacks
We have a strict anti-fraud policy. Any attempt to file a chargeback without first contacting us to resolve an issue may result in:
- Permanent suspension of purchasing privileges
- Reporting to payment processors and relevant industry networks
We are committed to resolving any legitimate problems—please reach out before initiating a chargeback.
7. Need Help?
If you have questions about your order or a potential refund request, please don’t hesitate to contact us:
📧 support@nflsportcards.com
We typically respond within 1 business day.
nflsportcards.com
Your trusted source for NFL trading cards, hobby boxes, and sports memorabilia.